Messaging solutions for the Microfinancing Industry
Smart Messaging Suite is a trusted mobile messaging solution for the microfinancing industry, encompassing pawnshops and remittance centers here in the Philippines.
The solution uses comprehensive 2-way mobile messaging to deliver inbound and outbound SMS and email messages through a single user interface. It integrates with existing IT systems to automate workflow and communication processes within a single facility or across multiple locations for:
- Customer mobile alerts
- Account notifications
- Two-factor authentication via one-time passwords
- Coordinate and collaborate with employees onsite and offsite
- Easily integrate mobile messaging with existing IT systems
Smart Messaging Suite is powered by the Soprano Mobile Enterprise Messaging Suite, a reliable software platform that delivers over 50 million messages a month worldwide and is capable of handling volume spikes and maintaining low message delivery latency and high platforming availability.
SMS Messaging for Remittance Centers and Pawnshops
Mobile Messaging for B2C
Send powerful broadcast alerts that enable 1-way and 2-way B2C mobile alerting via SMS or email. Integrate, schedule and automate messages to reduce the need for manual processes and communicate information seamlessly to both clients and employees.
Integrated Messaging
Smart Messaging Suite uses advanced mobile messaging APIs and plug-ins to easily integrate with your existing IT systems, enabling your business to send SMS and email alerts.
Staff Notification
Leverage the power of SMS to broadcast messages to your internal workforce. Generate automated notifications or one-off messages to employees. Create contact lists and access advanced reports to track open and read rates.
High-volume B2C Mobile Messaging
Use a proven customer messaging solution for enterprise
Mobile Messaging for B2C
Customer Marketing via SMS
Smart Messaging Suite easily integrates with existing CRM systems and can manage opt-in SMS programs for personalized marketing campaigns to customers. Allow your staff to announce offers, promotions and deals to drive revenue.
Control SMS Account Alerts
Send automatic SMS reminders for payments using Smart Messaging Suite. Automate account updates by integrating with IT systems and archive all SMS conversations with account holders.
Protect Against SPAM and Fraud
Comply with SPAM regulations using Smart Messaging Suite to ensure contact lists and customer experience remain trusted. Manage whitelists (opt-in subscribing) and blacklists (opt-out unsubscribing) all from one platform leveraging its sophisticated fraud-protection capabilities.
Use SMS to Respond to an Incident and Manage a Crisis
Send rapid broadcast notifications using the Smart Messaging Suite system and deliver 2-way SMS throughout the organisation during an incident. The platform enables ongoing communication throughout an event, and quickly send time-sensitive information via SMS to the your first responders.
Featured Use Case
SMS enables you to validate the status and safety of workers, by tracking responses and escalating if no response is received after a pre-determined timeframe.
Schedule and Automate Mobile Messaging
Integrate a trusted enterprise-grade messaging platform
Integrated Messaging
Sophisticated “Smart” APIs
Leverage Smart Messaging Suite’s advanced API capabilities and major APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
One-Time Passwords
Easily generate unique security tokens and send them via SMS to customers and employees as One-Time-Password (OTP) using Smart Messaging Suite. The OTP is treated as a 2nd form of login authentication providing a low-cost method to verify the identity of others.
Automatic Reminders & Confirmations
Make sending alerts and reminders easier by integrating enterprise messaging with your existing IT systems.
Send B2C SMS Mobile Alerts via an Online Platform
Build a opt-in SMS list and launch a loyalty program to sustain customer satisfaction. Make sending due or late payment reminders, promotions and announcements easier by automating them with Smart Enterprise Messaging. Manage large lists effortlessly using sophisticate features that enable single and multi-site deployments, and access real-time reporting functionalities.
Featured Use Case
Drive account holders to your website for customised account information or important updates by sending URLs via SMS.
Schedule Shifts Quickly with SMS
Easily coordinate schedules with your employees anytime, anywhere
Staff Notifications
Send Shift Offers via SMS
Create lists of workers and configure their shift availability. The platform automatically sends automated SMS shift offers to candidates. Simply specify the shift details and configure which groups to ask.
Eliminate Manual Staffing Processes
Messages only reach candidates with availability. Accepting a shift offer is easy, candidates simply reply to the SMS. The platform awards the shift to the first responder, and politely informs everyone else that the shift has been filled.
SMS Reminders & Confirmations
Smart Messaging Suite will automatically remind candidates about their shift to avoid them forgetting about it, ensuring that your on call team show up on time.
Integrate SMS into your company’s IT systems with smart APIs
Enhance your existing online systems by integrating Smart Messaging Suite to send customers One-Time-Passwords, 2-way messages, and broadcast alerts. The platform complements leading IT administration systems, CRM systems, and various industry alerting and facility IT systems, which is why it is widely used by financial institutions.
Featured Use Case
Deliver one-time-passwords to internal and account holders via SMS to confirm their identity. Smart Messaging Suite integrates easily with systems to enable efficient two-factor authentication so you no longer need to rely on expensive physical hardware security tokens.
Get Mission-Critical Mobile Messaging
Discover how mobile messaging benefits your microfinancing institution
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Smart Messaging Suite is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Smart Messaging Suite offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
Integrates With
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