Messaging Solutions for the BPO Industry
Smart Messaging Suite is a trusted mobile messaging solution for the offshoring/outsourcing industry.
The solution provides a comprehensive 2-way SMS and email mobile messaging through a single user interface for inbound and outbound messaging. The platform effortlessly integrates with your existing IT systems and makes communication easier through the automation of workflow processes throughout a single facility or across multiple facilities for:
- Logistics and operations
- Coordinate and collaborate with employees onsite and offsite
- Automated staffing and shift fulfillment
- Easily integrate mobile messaging with existing IT systems
Smart Messaging Suite is built on the Soprano Mobile Enterprise Messaging Suite, an intelligent, geo-redundant and feature-rich software platform that sends 50 million mission-critical messages across the world every month. The platform has demonstrated its capability to handle excessive volume spikes, maintain low message delivery latency and high platform availability.
SMS Messaging for BPOs
Staff Management via SMS
Leverage the power of SMS to broadcast messages to your internal workforce. Generate automated notifications or one-off messages to employees. Create contact lists and access advanced reports to track open and read rates.
HR, Training & Safety Communications
Set up robust scheduling and reminder functionalities that integrate directly with your existing training, HR and scheduling systems.
Facility Operations
Send 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal. Advanced mobile messaging plug-ins and APIs integrate with your IT systems and extend broadcast SMS and email notification abilities.
Schedule Shifts Quickly with SMS
Easily coordinate schedules with your employees anytime, anywhere
Staff Management via SMS
Send Shift Offers via SMS
Create lists of workers and configure their shift availability. The platform automatically sends automated SMS shift offers to candidates. Simply specify the shift details and configure which groups to ask.
Eliminate Manual Staffing Processes
Messages only reach candidates with availability. Accepting a shift offer is easy, candidates simply reply to the SMS. The platform awards the shift to the first responder, and politely informs everyone else that the shift has been filled.
SMS Reminders & Confirmations
Smart Messaging Suite will automatically remind candidates about their shift to avoid them forgetting about it, ensuring that your on call team show up on time.
Use SMS to Respond to an Incident and Manage a Crisis
Send rapid broadcast notifications using the Smart Messaging Suite system and deliver 2-way SMS throughout the organisation during an incident. The platform enables ongoing communication throughout an event, and quickly send time-sensitive information via SMS to the your first responders.
Featured Use Case
SMS enables you to validate the status and safety of workers, by tracking responses and escalating if no response is received after a pre-determined timeframe.
Mobile Messaging for Productivity
Manage incident and coordinate your workforce with mobile messaging
HR, Training and Safety Communications
Business Continuity Planning
Create your templates and group lists in advance (for example, different templates and lists for regional workers, security staff, logistics operators, first responders, etc.). Or, import group lists directly from existing IT systems to save time.
Critical Incidents
Tailor message templates before sending, combine group lists and request delivery acknowledgement via Smart Messaging Suite. View real-time reporting at any point during an incident. Send ad hoc notifications anytime, or schedule automatic delivery of pre-recorded broadcast alerts.
Compliance Safety & Training
Use Smart Messaging Suite to automate training reminders, safety procedures and company-wide or team-based information and announcements.
Send B2C SMS Mobile Alerts via an Online Platform
Build a opt-in SMS list and launch a loyalty program to sustain customer satisfaction. Make sending due or late payment reminders, promotions and announcements easier by automating them with Smart Messaging Suite. Manage large lists effortlessly using sophisticate features that enable single and multi-site deployments, and access real-time reporting functionalities.
Featured Use Case
Drive account holders to your website for customised account information or important updates by sending URLs via SMS.
Facilitate efficient operations with mobile messaging
Implement an SMS solutions as a part of your operations plan
Facility Operations
Shift Offers and Staffing
Create and configure worker pools and their availability on the platform. Automate SMS shift offers and enable the system to manage responses on your behalf by offering the shift to the first to respond. All you need to do is input the shift details and set which groups to contact. Automatic SMS reminders will ensure workers arrive for their scheduled shift.
Coordinate and Collaborate Teams
Manage small and large teams of operational staff. Smart Messaging Suite syncs with existing operations systems to automate mobile messaging and integrate SMS as a tool to make your workforce more productive through sending and receiving real-time information.
Multi-site Operations
Smart Messaging Suite can be used across multiple sites from a single, intuitive cloud-based portal. Advanced mobile messaging APIs & plug-ins integrate with your retail IT systems and extend broadcast SMS and email notifications.
Get Mission-Critical Mobile Messaging
Discover how mobile messaging benefits the BPO industry
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Smart Messaging Suite is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Smart Messaging Suite offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
Integrates With
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